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PRIVACY POLICY
homegenie.es Services
Personal Data Protection in accordance to GDPR

Home Genie, S.L., under current legislation regarding personal data protection, reports that personal data collected through the forms available on the website www.homegenie.es, is included in computerized files for user specific services of Home Genie, S.L.

Personal data collection and processing aim to maintaining business relationships and performance in tasks of information, training, counselling and other activities.

Home Genie, S.L. will adopt the necessary measures to ensure the security, integrity and
confidentiality for data in accordance with the provisions in the EU General Data Protection Regulation (GDPR).

User may at any time exercise their rights in access, opposition, rectification, limitation, portability and cancellation recognized in the GDPR. User can exercise these rights at no cost via email to: reme@homegenie.es or in the address: Avenida Alfredo Nobel, 150, 03183 Torrevieja, Alicante.

You expressly agree that all information provided is true and correct and undertake to keep it updated, communicating any changes to Home Genie, S.L.

Purpose of the personal data treatment:

With what purpose will we treat your personal data?

At Home Genie, S.L. we will treat your personal data collected through the Website www.homegenie.es to the following purposes:
1. In case of acquiring goods and services offered through www.homegenie.es,  to maintain the contractual relationship, as well as the management, administration, information, provision and improvement of the service.
2. Sending requested information through the forms provided at www.homegenie.es.
3. Sending newsletters, as well as commercial communications of promotions and/or advertising of Home Genie, S.L.

We remind you that you can cease to receive any commercial communications by any means and at any time, by sending an email to the address indicated above.


For how long is my personal data collected kept?
Personal data provided will be kept as long as the commercial relationship is maintained, or deletion is requested by the user. Personal data will also be kept during the period for which legal liabilities could arise for the services rendered.

Legal ground:

Treatment for your data will be done under the following legal grounds:
1. Request for information and/or the contracting of the services of Home Genie, S.L., whose terms and conditions will be made available to you in any case, prior to a possible
contracting.

2. Your free, specific, informed and unambiguous consent, given by you after reading this privacy policy and that you accept by a statement or action, such as ticking box provided for this purpose.

In case you decide not to provide us with the necessary data or do so in an erroneous or incomplete way, we will not be able to meet your request, since it is impossible to provide you with the information requested or to carry out the appointed services.

Recipients:
Data will not be communicated to any third party outside Home Genie S.L., unless expressly specified or under legal obligation.


Data collected by service users:

If user includes files that contain personal data on shared hosting servers, Home Genie, S.L.is not responsible for noncompliance with GDPR.

Data retention in accordance with LSSI:

Home Genie, S.L. reports that, as a hosting service provider and under the provisions contained on Law 34/2002, of July 11th, on the Information Society Services and Electronic Commerce (LSSI), retained in a maximum period for 12 months essential information to identify the source of data stored and the time when service started.
Retention of such data does not affect secret in communications and may only be used within the framework for a criminal investigation or to safeguard public safety, making it available to the judges and/or courts or the Ministry which requires it.
Data communication to State Forces will be under legal provisions on personal data protection.

Intellectual Property Rights
Home Genie, S.L. owns all Intellectual Property "know how" and any other rights related to the content from the website www.homegenie.es  and the services offered on it, as well as the programs necessary for its implementation and related information.

Any reproduction, publication and/or use, either private, full of partial, of the contents of the website www.homgenie.es  is strictly prohibited.
 
Software Intellectual Property Rights

You should respect other programs made available by Home Genie, S.L., while being free and/or publicly available.
Home Genie, S.L. has exploitation rights and intellectual property for software needed.
User does not acquire any right or license by the contracted service, to the software necessary to provide service, or the technical information service trace, except for rights and licenses necessary in the fulfilment at contracted services and only for the duration thereof. In any action that exceeds the contract performance, user will need written permission from Home Genie, S.L., being forbidden to user to access, modify, view the configuration, structure and serverĺs files property of Home Genie, S.L., assuming the civil and criminal liability arising from any incident that might involve on servers and security systems as a direct result of its acts.

Intellectual property content hosted
Use contrary to intellectual property law services provided by Home Genie, S.L. and in particular:
Ľ Use that is contrary to Spanish laws or which infringes the personal rights.
Ľ Publication or transmission any content that, in Home Genie, S.L.ĺs opinion, is violent, obscene, abusive, illegal, racist, xenophobic or defamatory.
Ľ Cracks, software serial numbers or any other content that violates intellectual third parties property right.
Ľ Collection and/or use personal data from other users without their express consent or contrary to the GDPR provisions.
Ľ Use a domain mail server and e-mail addresses for sending unsolicited mails.

User has full responsibility in the content from its website, the information transmitted and stored, hypertext links, third party claims and legal actions related  to intellectual property rights and minorĺs protection.
User is responsible regarding laws and regulations in force and rules that have to do with running online service, electronic commerce, copyright, maintain public order, and universal principles at Internet use.
User indemnifies Home Genie, S.L. for expenses generated whose responsibility was attributable to user, including fees and legal expenses, even when the court decision is not final.

Information hosted protection

Home Genie, S.L. backs content hosted on their servers, however is not responsible for loss or accidental deletion of data by users. Similarly, replacement does not guarantee total data deleted by users, since such data could have been deleted and/or modified during the period since the last backup.

Services offered, except specific backup services, do not include replacement for the contents stored in the backups made by Home Genie, S.L.when this loss is attributable to user; at this case, rate will be determined according to the complexity and volume for the recovery, always previous user acceptance.
Replacement for deleted data is only included at cost in service when content loss is due to causes attributable to Home Genie, S.L.

Commercial communications
Pursuant to LSSI, Home Genie, S.L. will not send advertising or promotional communications by email or other means that has not been previously requested or expressly authorized by the recipient, either directly or via third parties.

In cases where there are some prior contractual relationships, Home Genie, S.L. is allowed to send commercial communications relating to products or services which are similar to those initially made a contract with the customer.




COOKIES POLICY

Cookies are files that are downloaded in your computer when you surf a website. They are tools that facilitate the correct delivery of the service. Amongst others, they allow to save and recoup information of the surfing habits of a user, depending on the obtained information.
Cookies can be categorized by who puts the cookie on the user's computer (or other device the user uses to browse the website).
First-party cookies are cookies placed by the party operating the website. For example, any cookies Home Genie places on your computer from our site are first-party cookies.
Third-party cookies are cookies placed from a website by a party that does not own or operate that website.
Cookies are also often categorized by function. We use four types of cookies by function on our site:
Essential Cookies are cookies that are strictly necessary for the functioning of the website or for performing services that an individual user has requested. For example, we use a cookie that remembers that you are logged into the site until you log out.
Analytical cookies collect information about how visitors use a website Ś for instance, which pages visitors go to most often, and whether visitors get error messages from web pages. Analytical cookies don't collect information that identifies a visitor. All information that analytical cookies collect is aggregated and therefore anonymous. These cookies are used only to improve how a website functions.
We use cookies provided by third-party service providers, including Google Analytics, and Zoho One, to analyse how users use our website.
Although these cookies provide information to the third-party service providers, they are first-party cookies because we place them ourselves.
Functional Cookies are cookies that allow the website to remember choices users make and to provide enhanced, personalized features. For example, we use cookies provided  Zoho.one that allow you to have a chat with customer support.
Targeting/Advertising Cookies are used to deliver advertisements relevant to the user. They remember that a user has visited a website and share this information with other organizations, such as advertising vendors.
Cookies in this category may include Remarketing Cookies. These are cookies that remember that you visited our Site after you leave. Sometimes they collect information about what pages of our Site you visited. They then share this information with our third-party vendors, such as Google, Facebook and Twitter. Based on this information, the third-party vendors show you advertisements on third-party websites for Home Genie services that we think may interest you based on what you viewed on our Site.
Cookies can also be categorized by how long they remain on your device. There are two broad categories of duration:
Persistent cookies remain on your device until deleted manually or automatically.
Session cookies remain on your device until you close your browser when they are automatically deleted.

We use both session and persistent cookies on our website.

You have the right to refuse to allow cookies to be place on your device. The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, and how to disable cookies altogether. For more information on using browser settings to reject cookies, please visit www.allaboutcookies.org.
You should note that rejecting cookies in your browser settings may mean that any preferences you set on this Site will be lost and that the Site may not work as well. In addition, using the browser settings to reject cookies may also cause your browser to reject cookies from all websites, not just this Site.
If we change our Cookie Policy, we will post those changes on this page and update the Cookie Policy modification date above.
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