We use cookies to ensure that we give you the best experience. If you continue without changing your settings, we'll assume that you are happy to receive them. You can know more about our cookie policy on our Privacy Policy section.
Cancellation Policy
homegenie.es Services

What´s the cancellation policy?

Home Genie is built to be as flexible as possible. Nonetheless, to warranty everyoneĺs satisfaction, we have set some rules.

Our policies are designed to promote a reliable, consistent experience for customers and genies alike.

While we know schedules can change quickly, rescheduling or skipping a booking with short notice causes genies change routes, reorganize reschedules and, bottom line, lose time that results in money. Therefore, fees apply when bookings are cancelled or rescheduled within 24 hours (but more than 2 hrs) of your booking´s start time.

 

Booking Cancellation Policy

Type

Description

Fee

Same day cancellation fee

Cancel or reschedule 24 - 2 hrs before booking

Ç15 fee

Short notice cancellation fee 

Cancel less than 2 hrs before booking

Unable to refund

Missed appointment fee

A genie arrives for a scheduled booking, but they´re unable to gain entry or get started.

Unable to refund

 

Reschedule a booking

Something come up? No worries. We´re flexible. Feel free to skip or reschedule any booking, for free, as long as you notify us at least 24 hours in advance. Later than that, there is a fee, which is partially passed on to the professional.

To reschedule a booking, please send an email at wish@homegenie.es, including the reference of the booking youĺd like to reschedule, and the new date and time of service.

Flecha arriba
Facebook
Email
Email
homegenie.es Home Genie
homegenie.es Home Genie