What´s the cancellation policy?
Home Genie is built to be as flexible as possible. Nonetheless, to warranty everyone’s satisfaction, we have set some rules.
Our policies are designed to promote a reliable, consistent experience for customers and genies alike.
While we know schedules can change quickly, rescheduling or skipping a booking with short notice causes genies change routes, reorganize reschedules and, bottom line, lose time that results in money. Therefore, fees apply when bookings are cancelled or rescheduled within 24 hours (but more than 2 hrs) of your booking´s start time.
|
Booking Cancellation Policy | ||
|
Type |
Description |
Fee |
|
Same day cancellation fee |
Cancel or reschedule 24 - 2 hrs before booking |
€15 fee |
|
Short notice cancellation fee |
Cancel less than 2 hrs before booking |
Unable to refund |
|
Missed appointment fee |
A genie arrives for a scheduled booking, but they´re unable to gain entry or get started. |
Unable to refund |
Something come up? No worries. We´re flexible. Feel free to skip or reschedule any booking, for free, as long as you notify us at least 24 hours in advance. Later than that, there is a fee, which is partially passed on to the professional.
To reschedule a booking, please send an email at wish@homegenie.es, including the reference of the booking you’d like to reschedule, and the new date and time of service.
